Refund Policy

We want you to keep a template because it works for you. If it does not, here is what we refund.

Single templates

Full refund within 14 days of purchase, no questions asked. Email us with your order number and we will refund the full amount. Please delete the template from your workspace afterwards.

Membership

• Cancel any time - you keep access until the end of the period you paid for, and nothing is charged after that.
• First payment or a renewal: full refund of that payment if you ask within 14 days of it and have used no more than 2 downloads in that period.
• After 14 days, or once more than 2 downloads have been used, the current period is not refunded, but cancelling stops all future renewals.
• Forgot to cancel an annual plan? Ask within 14 days of the renewal and we will refund it if no downloads were used since.

Your legal rights

If you live in the EU, EEA or UK you have a 14-day right to withdraw from a purchase. For digital content, that right ends once you choose to access it during those 14 days. Our policy above is more generous for single templates and does not reduce any statutory rights you have where you live.

How to ask for a refund

• Email hello@templs.com with your order number (it is in your Paddle receipt), or
• use the link in your receipt to contact Paddle, our merchant of record, directly.

Refunds are paid by Paddle to your original payment method, usually within 5-10 business days.